Real-time customer updates and access to support at the push of a button
Aim:
to improve communication between road users and road workers and reduce the potential for confrontation
Equipment to use:
The Customer Communication Terminal (CCT) gives road users, local residents and the general public instant access to real-time, accurate information while works are underway.
Benefits include:
The Customer Communication Terminal is flexible, responsive and it is designed to be tailored to your specific requirements.
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Portable Intercom
In Portable Intercom mode the CCT serves as a two way communication system that can be placed at strategic locations to assist road users contact site teams to obtain information or help. This has helped improve customer experience whilst reducing the need for personnel to be situated at closures points.
Information Terminal
An intercom information Terminal placed at strategic locations provides real-time information on diversion routes, journey times, duration of works and other relevant details which allow residents and local road users to plan their routes around the closure. With personalised signs, you will build strong positive relationships with your customers.
Emergency Call Point
Using the CCT to provide an emergency call point for vehicle recovery services provides vital comfort, reassurance and relief to road users facing an emergency. At the push of a button, they can speak to someone, explain that situation ensuring that help is immediately on it’s way.
“The HRS intercom system has been pivotal to the success of the shuttle bus and scheme, this enables members of the public to gain safe means across the A45 where all footpaths have been closed as part of our works
The technology gave the scheme a cost and a CO2 saving. Without the technology we would have had to have numerous men and vehicles sat manning the pickup points 24/7 over an eighteen month period.”
“Very pleased with the technology and glad it’s there, it’s a good way of keeping the pedestrian and traffic separate. Very useful project to keep the pedestrian safe. No issues with the technology, easy to use.”
“The system reduced the uncertainty around customer wait times by providing direct and immediate communication with traffic management personnel”
- The CCT has been recognised by Highways England for its use on an M4 Project as a Free Recovery Call Point, receiving a Blue Star.