Yet HRS’ digital services can help achieve this. Our Customer Communication Terminal was developed specifically to reduce unnecessary contact between site staff and members of the public. The signs leverage digital technology to provide members of the public with a quick and easy way to access information, while keeping site operatives safe from any potential confrontation. Now, with the need to adhere to social distancing, the terminals can play a key part in protecting everyone from the spread of COVID-19.
The terminals are easy to install and although predominantly their benefit lies in use on level crossing closures or at road closure points, in this current climate they have application in their use on most traffic management setups. The terminals can provide instant communication with a team working nearby on site, such as when road users require assistance navigating around the road closure. They can also be adapted to play a pre-recorded message when there is no work force nearby – such as at level crossing closures – and the message can be updated remotely if needed. At a time when the need to reduce face-to-face interaction is paramount, yet customer assistance and information is still a necessity, the Customer Communication Terminals offer a way to support social
distancing for everyone’s safety.
The terminals also provide operational efficiencies by enabling some works (or parts of working areas) to be unmanned. In some cases, work areas, such as road closures, can also be remotely and digitally monitored using additional digital services offered by HRS. Not only does this remove additional workers from site and support social distancing, it can also present cost efficiencies for clients during this challenging time.
While this is a difficult time for everyone, by working together and finding new ways to use existing technology, we can overcome the challenges that COVID-19 presents. Technologies such as our Customer Communication Terminals are just one way that HRS is assisting our clients with delivering their works as safely and efficiently as possible.
For enquiries please contact HRS on 0800 206 13 19 or email: firstname.lastname@example.org